At Pawvana Inc., we are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer the following refund and return policy:
- Refund Period
You have 7 days from the date you receive your item to request a refund. Please ensure you contact us within this period. - Return Requirements
The item must be unused and in its original packaging with all tags attached.
Returns must be approved by us before a refund is requested.
For hygiene and safety reasons, some items are not eligible for returns, unless the item is defective. - Refund Request
To request a refund or return, please follow the steps below:
Contact our customer service team by email or phone with your order number and reason for return.
We will provide you with a return authorization and further instructions for the return process.
Please ensure that the item is securely packaged and include the return order number for ease of processing.
- Return Shipping Costs
Return shipping costs are generally the customer’s responsibility, unless the item is defective or shipped incorrectly. When requesting a refund, please keep your shipping receipt as proof of purchase. - Refund Processing
Once we receive the returned item and confirm it’s eligible for return, we will process the refund within 7 business days.
Refunds will be issued to the original payment method used for purchase. - Other Notes
Please note that some payment methods (such as credit cards) may take additional time to appear.
If you encounter any issues with the refund process, please feel free to contact us. - Contact Us
If you have any questions or need a refund, please contact us:
Company Name: Pawvana Inc
Address: 102 Banner Ave, Leander, TX 78641
Email: jennifer@pawvana.space
Phone: +1 (737) 828-2551
Thank you for choosing Pawvana Inc. We look forward to providing you with excellent service and products!