- How do I place an order?
You can browse products on our official website and add the items you want to your shopping cart. Once you’ve made your selections, follow the prompts to check out and select your payment method. - Can I modify or cancel my order?
Yes, if your order hasn’t been processed, you can contact us to modify or cancel it. Please contact our customer service team as soon as possible. - What are your shipping charges?
Shipping charges vary based on the weight of your order, the destination, and the shipping method selected. We will display the specific shipping charges during checkout. - What is the estimated processing time for my order?
Once the order is confirmed and payment is received, we typically process the order within 1-2 business days. Shipping time varies depending on the selected courier service. - Can I return an item?
Yes, you can request a refund within 7 days of receiving your item. Items must be unused and in their original packaging. For detailed return procedures, please see our Refund and Return Policy. - How do I request a refund?
To request a refund, please contact us by email or phone with your order number and reason for return. We will provide a return authorization and further instructions. - How can I contact your customer service?
You can contact us at:
Email: jennifer@pawvana.space
Phone: +1 (737) 828-2551
Address: 102 Banner Ave, Leander, TX 78641
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and electronic payment services.
- How can I ensure the security of my personal information?
We use industry-standard encryption technology to protect your personal information. For more information, please review our Privacy Policy.
- Where can I check the status of my order?
You can check the status of your order by logging into your account and visiting the “My Orders” section. You can also track your package using the link in your order confirmation email.